Joint Commission Policy Statement
U.N.I. is committed to providing a higher standard of service and to the delivery of safe, quality patient care. U.N.I. complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within U.N.I. mean that the supplemental staff working in your organization have met the requirements established by the Joint Commission.
To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, U.N.I. has established the following practices:
As the provider of staffing services, U.N.I. will be the employer of Assigned Employees and shall not by reason of their temporary assignment with the customer through U.N.I. become employees of the customer.
At its sole discretion Assigned Employees may only be placed in assignments that match the job description for which U.N.I. assigns them; if an Assigned Employee is asked to float to another department with the customer, the department must be a like department or unit and the float employee must have demonstrated previous competency and have the appropriate certifications and credentials for that department/unit. Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities.
Staff Matching Requirements
U.N.I. shall verify the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment.
Requirements for Staff Specified
It shall be the responsibility of customer to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Employee to properly use equipment.
It shall be the responsibility of the customer to cooperate in an review or evaluation of each Assigned Employee relative to such employee’s ability to perform specific job functions upon completion of employee’s assignment.
Incident, Error, Tracking System
It shall be the responsibility of the customer to notify U.N.I. within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or U.N.I. The customer agrees to initiate communication with U.N.I. whenever an incident/injury report related to the Assigned Employee is completed. Upon notification, U.N.I. shall document and track all unexpected incidents, including errors, sentinel events and other events, injuries and safety hazards related to the care and services provided.
The U.N.I. offices are open Monday through Friday from the hours of 9 a.m. – 5 p.m. Our local telephone number is (866) 653-7111. Outside of normal business hours, in the event of an emergency please contact us at (866) 653-7111..
In the event of an emergency, natural disaster or other uncontrollable event, U.N.I. will continue to provide service to you through our corporate network from a location where phones and computers are functional. U.N.I. will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.
Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. U.N.I. has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the U.N.I. corporate office at (818) 595-0281. A corporate representative will work with you to resolve your concern.